Privacy Policy

Overview

ReadyRing ("we," "our," or "us") is operated by Lightspeed Labs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent platform and related services.

What We Collect

Account Information

When you create an account, we collect your name, email address, business name, industry, phone number, and billing information (processed securely through Stripe).

Call Data

Our AI agents capture caller name, phone number, reason for calling, and appointment details during calls. Call recordings and transcripts are stored to provide dashboard functionality and call review features.

Usage Data

We collect information about how you interact with our platform, including pages visited, features used, and call volume metrics.

How We Use Your Information

• To provide and maintain our AI voice agent service
• To send you instant notifications (SMS and email) about incoming calls
• To process payments and manage your subscription
• To improve our AI models and service quality
• To communicate with you about your account, updates, and support

Data Sharing

We do not sell your personal information. We share data only with service providers necessary to operate ReadyRing:

• Retell AI — voice agent infrastructure and call processing
• Twilio — telephony and SMS delivery
• Stripe — payment processing
• AWS — email delivery (SES) and HIPAA-compliant data processing
• Supabase — database and authentication
• Vercel — application hosting

Data Retention

We retain your account data and call records for the duration of your active subscription. After account cancellation, data is retained for 90 days before permanent deletion. You may request immediate deletion by contacting us.

HIPAA Notice (Healthcare Customers)

Healthcare customers (dental, veterinary, and rehabilitation practices) using ReadyRing with HIPAA compliance enabled have protected health information (PHI) handled through a dedicated HIPAA-compliant infrastructure. PHI is routed through AWS Lambda under a signed Business Associate Agreement (BAA). PHI is never stored on our primary application servers.

A Business Associate Agreement is executed electronically during onboarding for all healthcare accounts.

Cookies and Analytics

We use PostHog for product analytics to understand how users interact with our platform. We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You can export your call data via CSV (Pro and Scale tiers) or request a data export by contacting us.

Contact

For privacy-related questions, contact us at privacy@readyring.ai.

Lightspeed Labs
4825 S 3rd St
Louisville, KY 40214